Until what time can the telephone operators call you?
Many people, sometimes, have wanted to know until what time the telemarketers can call them. It is a question that arises frequently.
First of all, we must know that commercial calls are not allowed after 10 pm and before 8 am.
However, if a person has given their express consent to be called at those times, the telephone operators may do so.
In any case, if the person does not want to be called, they can unsubscribe at any time and for free.
When the telemarketers cannot call
Telemarketers cannot call when:
- They don't have a client list or script to go by
- They don't have an incoming call to make an outgoing call
- They have an incoming call, but can't connect it to the customer
- They are on a call, but the customer is not answering
- They're on a call, but the customer hung up
- They don't have a phone number for the customer
- They don't have an internet connection
- They don't have electricity
What are the business call hours?
In Spain, business call hours are regulated by the General Telecommunications Law (LGTE), which establishes that business calls can be made from Monday to Friday from 9:00 a.m. to 9:00 p.m., and on Saturdays from 9:00 a.m. to 2:00 p.m. :00. Commercial calls are not allowed on Sundays or holidays.
The LGTE also establishes that companies that make commercial calls must clearly identify themselves at the beginning of the call, and the recipient of the call must give their express consent to receive commercial calls. If the recipient does not wish to receive commercial calls, he can request that her phone number be placed on the Robinson List , which is a registry of telephone numbers exempt from commercial calls.
In the case of commercial calls made by cell phone, the LGTE establishes that they must be clearly identified at the beginning of the call, and the recipient of the call must give their express consent to receive commercial calls. If the recipient does not wish to receive commercial calls, he can request that his phone number be included in the Robinson List .
How to report commercial calls after hours?
Why do I receive business calls after hours?
There are different reasons why you may receive commercial calls after hours. Some commercials do not respect the call hours established in the General Data Protection Law, which is an infraction. Others call after hours because they cannot contact you during the day, since you are working or studying.
In some cases, the phone number they are calling is on a contact list for a marketing company, but the contact is no longer with the company. This means that the marketing company hasn't updated your contact list and is making unwanted calls to phone numbers that don't belong to you.
In other cases, the phone number they are calling belongs to a person who has agreed to receive business calls after hours. If this is the case, the person they are calling may have given explicit or implied consent.
If you do not want to receive commercial calls after hours, you can report the call.
How can I report a commercial call after hours?
You can report a commercial call after hours to the Spanish Agency for Data Protection (AEPD).
To report a call, you must identify the commercial . This means that you must obtain the name of the company and the name and surname of the salesperson who called you. If you can't get this information, you can identify the phone number from which they made the call.
After identifying the commercial, you must demand that the commercial stop calling you. You can do this over the phone or in writing .
If the commercial does not stop making calls, you must report it to the AEPD . You can do this over the phone , by email, or by fax .
The AEPD will investigate your complaint and, if it considers that an infraction has been committed,
When are commercial calls prohibited?
- Commercial calls are prohibited during business hours.
- Commercial calls are prohibited during break hours.
- Commercial calls are prohibited in public places.
- Commercial calls are prohibited during religious events.
- Commercial calls are prohibited in quiet zones.
Line 1/1998, of January 13, Protection of Personal Data, establishes in article 6.3 that the consent for the processing of personal data for direct marketing purposes may be revoked at any time by the affected party written communication to the company.
Therefore, if you do not want them to call you to offer you products or services, all you have to do is send a letter with your name and surname, ID, telephone number and postal address to the company that sent you the corresponding membership form, and ask them to remove you from their file.
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